FAQ

Once you’ve placed your order, you will receive an email with tracking information.

Further, if we can assist you with order related questions, please feel free to email us at hello@mulsecrets.com 

All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage areas, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 10-15 business days.

Yes, For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 10- 15 business days.

Please note- Customs applied during delivery to be borne by the customer

We value your excitement in trying out something new, and we understand that changes may be required. Rest assured, if you need to make any modifications to your order, simply reach out to us within 12 hours of placing it. Please contact us at hello@mulsecrets.com. Please note that once your order has been fulfilled and shipped, making changes is impossible and potential fees may apply.

We've got you covered! In case you need to make any changes to your order, simply email us at hello@mulsecrets.com within 12 hours of placing your order. It's important to let us know as soon as possible within the timeframe. If the order is in transit, the order cannot be cancelled. You may raise a return request on hello@mulsecrets.com. Kindly note additional shipping charges be applied.Your satisfaction is our priority, so don't hesitate to reach out within the given timeframe.

You can pay for your purchases using Cash on delivery, Debit/Credit cards, UPI or via Net banking methods.

Yes,There will be Rs. 50/- charges to avail COD on any order.

Our products are liable to and inclusive of GST.

Our products are currently available on https://mulsecrets.com/

Discover conscious beauty with us as we prioritise complete transparency and cruelty-free practices. From our ingredients to our products, we never test on animals, and our suppliers align with our ethical standards. Embrace a sustainable beauty journey with our 100% vegan products, free from any animal or animal-derived ingredients.

All of our tropical products have a 6 month shelf life post opening of the package

All of our edible products have a 3 month shelf life post opening of the package

All our products have a shelf life of 18 months. 

All our products are tested and are suitable for all skin types and are safe to use.
For those seeking reassurance regarding the potential effects on their skin, a patch test can be conducted to address any uncertainties.

For Tropicals,

Follow the instructions below to conduct your own patch test  for our tropical products

Simply apply a small amount of the tropical product on a clean area near the jawline or behind the ear. Ensure the tested area remains dry during the patch test. After application, allow the product to remain on the tested area for 20 mins before gently wiping it off.

If you notice any signs of redness, irritation, or a burning sensation during the patch test, refrain from using the product. In case the reaction persists, it is advisable to seek advice from a dermatologist for further guidance and evaluation.

Please note- Our products contain essential oil/ natural ingredients, mild tingling sensation is normal.

For Edibles,

Please check the outer package containing full ingredient list & nutritional values to check for any allergies

Are your products artificial fragrance free?

Yes, our tropicals and edible powders fragrances are derived from essential oils, potent herbs and fruits.

What is the appropriate age range for using tropical and Edible Products?

Age above 16 can use the tropicals as well as Edible powder

With great attention to detail, our face masks are carefully packaged in aluminium tubes, while our edibles are packed in paper sachets. Both are then placed inside the "secondary packaging" or Stand Up pouches.To ensure maximum protection, they are further enclosed in our shipper box during the shipping process.

Are your products and the packaging materials sustainable and recyclable?

Yes, all our products and the packaging materials sustainable and recyclable